Frequently Asked Questions
What are your shipping and delivery times?
We typically process orders within 1-2 business days. Domestic delivery takes 3-5 business days, while international shipping may take 7-14 business days. Express shipping options are available at checkout.
Are your products suitable for vegetarians/vegans?
Most of our supplements and wellness products are vegetarian-friendly. Vegan products are clearly labeled. Please check individual product descriptions or contact our customer service for specific dietary information.
Do you offer refunds or returns?
Yes, we offer a 30-day money-back guarantee on unopened products in their original packaging. For skincare and cosmetics, returns are accepted within 14 days if the product causes any adverse reactions.
How do I book an appointment for clinic services?
You can book appointments through our online booking system, by calling our clinic directly, or by emailing our customer service team. We recommend booking at least one week in advance for specialized treatments.
Are your products safe during pregnancy?
We recommend consulting with your healthcare provider before using any supplements or skincare products during pregnancy. Some products may not be suitable for use during pregnancy or while breastfeeding.